Frequently Asked Questions

Who is allowed to buy on Luxury Antonovich Home?

If your age in above 18, you are legally permitted to purchase from Luxury Antonovich Home. If you are an owner of a valid debit/credit card issued by an authorized bank you are free to buy on our site.


How does the procedure of buying at Luxury Antonovich Home go?

After registration on our website you can to start shopping. You just need to choose the product, click on it, and went through the procedure of logging in, making payment, placing the order.


What are the ways to contact Luxury Antonovich Home?

If you have any questions about our work or your order, you can contact our Customer Service consultant. You may choose any of these ways: calling at + 971 4 333 3709 or sending e-mail to [email protected] . Opening hours: Sunday to Thursday from 9 am to 6 pm GST.


How can I unsubscribe from mailing?

In the process of online buying and selling through our online store, we collect personal information that you provide to us. This personal data includes your name, e-mail address, contact number, nationality and gender.

We never share or sell your personal information to the third parties. Your information is used only to communicate with you and to process your requests related to Luxury Antonovich Home. We may periodically send you e-mail notifications of various events, news, promotions and updates. If you do not want to receive such messages from us, you may unsubscribe from mailing. After you unsubscribe, you won't receive any company related e-mails.


Account Registration

Luxury Antonovich Home Site was created for you to use it simple and carefree.

There is no need to register on our website just for browsing or adding chosen products to your wish list. But it is mandatory for transaction purposes.


Is my personal information secure?

Luxury Antonovich Home undertakes to protect personal data in accordance with applicable laws and regulations of the United Arab Emirates. Please, read our Privacy Policy for more information.


Do you protect my personal information?

Yes, to ensure the security of your personal information during its processing, Luxury Antonovich Home takes all the necessary and sufficient organizational, technical and legal measures to protect personal information from accidental and unauthorized access to it; its destruction, modification, blocking, copying, submitting, disseminating, and other illegal actions.


Is there are some expire registration terms?

No, your registration does not expire. In a case of inactive account for a long time we deactivate or suspend it. In case you want to reactivate your account, please, feel free to contact our customer service consultant on +971 4 333 3709 or send an e-mail to [email protected] for reactivation your account.


If I lost or forgot my password...

After a procedure of signing in you account, in case you forgot your password, our customer service consultants will help you retrieve your password. Press “Forgot Password”. After this we will send an email with password reset instructions, so you will be able to renew your account access.


Payment

Luxury Antonovich Home does not collect or save your credit/debit card information, while you transact online. Luxury Antonovich Home offers you following payment option: you can pay through major credit/debit cards issued by an authorized bank. Please, check our Payment section for more details, or contact our representative on +971 4 333 3709 or send an e-mail to [email protected]


Shipping and Delivery

We make every stage convenient: payment, delivery and readiness control. Luxury Antonovich Home Company delivers its goods throughout the UAE, as well as worldwide (check with our consultants for special conditions).

Our Customer can choose the most convenient way to deliver an order:

  • address delivery or pickup from our showroom. Your order will ship to you most cost-effectively. For more information, check Shipping and Delivery section.


Cancellation

Cancellation And Replacement of the product will be allowed for several reasons according to Company Management:

  • if the wrong product was sent by our mistake;
  • if the product is improper;
  • product damage during shipping process;
  • if delivery time does not meet the requirements (delivery terms).


Cancel an Order is Possible:

By calling +971 4 333 3709 and calling the order number to our customer service representative;

By writing a letter by e-mail [email protected] specified in contacts. Opening hours: from Sunday to Thursday — from 9 to 18 hours GST.

Cancellation of the Order is possible before your order shipment.

You can also change the address of your delivery until the order is shipped. Visit our Shipping and Delivery page to learn more.

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